STORE

POLICIES

We take the utmost care in assuring that your experience with us is great. Please contact us with any questions or concerns.

RETURN/EXCHANGE POLICY

Due to current Covid climate, we’re not accepting any returns or exchanges at the moment. 

DAMAGED ITEMS

We ensure your items are packaged safely for shipment. However, there’s possibility of damage during shipment. Please be sure to inspect your package upon receipt for any damages that may have occurred during shipping. The shipping box may show some wear that’s normal. If damage occurred to any of the items you ordered please contact us with pictures and report damages at kirostudiocandles@gmail.com  within 2 days of product receipt. We’ll work with you for return and a replacement.

SHIPPING

Our products are shipped via USPS Priority Mail within 1 to 4 business days of the order being placed. Full tracking details will be available. If we are unable to process your order due to inaccurate or incomplete payment information, your order may be delayed. Please note any order placed on a Friday or weekend will be processed within the following business days.

 

We currently only ship within the US. If you live outside of the US and love our candles please write to us at kirostudiocandles@gmail.com